Overview and Policies

Damaged, defective, or wrong item(s)
BY MAIL: Exchanges by mail are only processed for damaged, defective, or the wrong item(s) shipped.

Should you receive damaged:

Defective, or the wrong item(s), please return the merchandise to our Online Returns address above within 30 days from the ship date.
The refund amount will include the amount paid by you after any discount or reward was applied to the returned item(s) plus any original shipping charge paid by you and the return shipping costs ONLY if a copy of the shipping receipt is attached to the return form. We recommend using a carrier service that provides tracking. Please note: only standard carrier services will be refunded.
To ensure proper processing, please email us to ask@inannasw.com. In addition, please specify the damage, defect, or wrong item(s) on the return form. Upon receipt of your return, our Online Returns Department will inspect your merchandise to confirm that the item is damaged, defective and/or the wrong item.

Returns and exchanges for international orders

You can return an item received in an international order, the time limit to inform about the change is 7 days but exchanges are not possible at this time. Instead, you can return the unwanted item and order a new replacement separately.
Refunds do not include duties, taxes, and tariffs. Unfortunately, we cannot refund your original international shipping charges.

To return an item shipped internationally

Contact us to request a Return Merchandise Authorization form. Returns sent without this authorization form may not be accepted.
You receive an email with the authorization attached for your signature, as well as instructions on packing and sending the items you want to return.
The email also shows the amount of your refund.

What happens next?

As soon as we receive your package, we will refunds the cost of the returned merchandise to the credit card used for the order. You also receive an email to confirm that the return has been completed.
If the refund is applied to your credit card, your credit card company may take up to 10 additional business days to post the refund to your account.

Credit Card Payments:

When you pay with a credit or debit card, you need the name printed on the card, the card number, the month and year the card expires, and the 3-digit or 4-digit security code.
This information, along with the billing address for the credit card, is entered during the purchase process.